Returns can be made within 14 days of your initial order only of the product is faulty. If you wish to make a return you must inform me in writing by email or letter within 14 days of making your order. When making a return you must send the item using recorded delivery and with appropriate insurance as I will not be held responsible for items missing or damaged and ensure an appropriate envelope or box is used to return the item.
You will be given the option of an exchange or we I refund your payment minus postage. I aim to reimburse you within 14 working days. Items made to order are not subject to returns. For example, any artwork printed to order will be non-returnable. Due to monitor settings, colours may vary slightly from the colours you see on screen. However, if large variations occur I will advise before shipment.
IF YOU RETURN A ZINE YOU WILL BE CHARGED THE SHIPPING FEE OF £9 AND REFUNDED THE BALANCE OF YOUR ORDER.
IF YOU EXCHANGE A ZINE YOU WILL BE CHARGED £9 FOR THE SECOND ORDER. FREE DELIVERY IS ON 1ST ORDERS.
IF THE PRINT ARRIVES DAMAGED AND YOU NEED TO RETURN IT TO US PLEASE ADVISE US FIRST AND THEN SEND IT VIA 2ND CLASS SIGNED FOR. The maximum i will cover for return shipment is £4.00 for 2nd class signed for UK and £20 for international.
Please note these terms and conditions refer to the Online Shop only.
If you order a product for collection but fail to collect I can hold the print for 1 month after which time it will be returned to my stock and no refund will be given. Any product not collected within 30 days of the initial order is not eligible for a refund.
If you want to return a product after 30 days it is my discretion to refund, offer a credit note or neither. I do not offer refund on all extended returns.
*If you purchase a product as a Christmas gift between 1st – 31st December, I will extend my usual return policy until the 14th January. However any products bought prior won’t be eligible for a refund or exchange.*